ORDERING
Don’t want to order online? Call us at 818-769-1515 or 800-677-5519 Monday–Friday, 8:30am-6pm Pacific Time. Order 24/7 by fax at 818-769-3500 or mail to 5324 Laurel Canyon Blvd., Valley Village, CA 91607.
PAYMENT
In addition to PayPal, we accept VISA, MasterCard, Discover and American Express. Please supply credit card number, expiration date, name and address of cardholder and daytime telephone number. Mail orders received with a Money Order or Cashier’s Check ship immediately, however orders received with a personal check or business check will be held for 5 days before shipping. Sorry, no C.O.D. orders accepted.
PRICES
We make every effort to maintain our current prices, however prices and item availability are subject to change without notice. For orders delivered in California, sales tax will be added.
BACK ORDERS
Normally, all items are in stock. In the event a part is temporarily out of stock, we will back order the item and ship it as soon as possible. You will not be billed for the item until it is shipped.
WARRANTY
All of our new and rebuilt parts are guaranteed against defects in material and workmanship for a period of 90 days from date of purchase unless otherwise specified. This warranty covers only the part and does not include labor or failure of a related component. In no case would the liability of Metropolitan Pit Stop, Inc. exceed the invoiced price for the guaranteed part. We make no other warranty, expressed or implied.
DAMAGE
Delivery of merchandise in good condition is the responsibility of the carrier. Should your order arrive in damaged condition, notify us immediately. Keep original box and packing material until claim is settled.
RETURNS
Returns are accepted for refund up to 60 days from date of invoice. Returns over 60 days will receive store credit. Copy of invoice must be enclosed with returned item(s). Phone 818-769-1515 for return authorization number. Restocking fee of 15% may apply unless item is defective or was sold or shipped in error. If a kit is returned, it must be complete; partial kits will not be refunded. No returns on electrical, bearings, paint, upholstery items, printed material, collectibles and special orders.
SHIPPING
We offer same day shipping Monday – Friday if ordered by 2pm Pacific Standard Time.
We ship most packages via USPS Priority Mail, providing delivery within 1-3 business days and Saturday delivery at no additional charge. Very small items may ship via USPS First Class Mail for $5.00.
Very large and/or heavy packages are shipped via UPS Ground. Next Day Air, 2nd Day and 3-Day Select and/or Saturday delivery is available for an additional charge. UPS does not deliver to P.O. Boxes.
International orders are shipped via USPS Priority Mail. A nominal handling fee will be added to the actual cost of air freight. Payment must be made in U.S. funds by PayPal, credit card or Cashier’s Check. Brokerage fees, duties and taxes are the responsibility of the customer.
Some fragile, extra-large and/or extra heavy items require special handling and packaging. These items carry an oversize charge to help cover these costs. Items that are too heavy or oversized for UPS Ground will be shipped via truck.
Click here for USPS Priority Mail delivery map
| Order Sub-Total | Shipping & Handling Charge |
| Up to $100.00 | $10.00* |
| $100.01 – $200.00 | $17.00* |
| $200.01 – $350.00 | $24.00* |
| $350.01 – $500.00 | $32.00* |
| $500.01 – $750.00 | $40.00* |
| $750.01 – $1000.00 | $48.00* |
| $1000.01 + | FREE GROUND SHIPPING* |
*Oversize/heavy items may be subject to extra charges
